We are running a campaign to promote the good work of our highways maintenance service and encourage online participation in the NHT (National Highways and Transport) survey. A new video will be launched of people's frequently asked questions answered by our highways engineers, with a call to action to complete the survey. There will be ongoing social media to push the survey until it ends in Feb 21.

Key messages

· Despite a challenging year, the county council's highway maintenance service still managed to fix 92% of potholes on time.

· Winter is always a time when more potholes appear on our roads and pavements with a combination of cold and wet weather. A wet, stormy winter caused more potholes than usual this year (28% more than last year).

· This extra pressure was combined with lockdown, when staff were diverted onto other urgent work and only able to respond to safety critical defects.

· The team have been busy catching up and are now well on track to meet their target of fixing most potholes within our response time of 22 working days.

· The county council is responsible for 4,600 miles of highway, it's a massive task to maintain and we must focus our efforts on priority routes and repairing more serious potholes.

· We have invested in new technologies including jetpatching and the multi hogs to fix potholes more efficiently and improve your roads.

· You can tell us what you think by completing the2020 online survey

· We still need your help over the winter in reporting potholes which meet our required levels for work viaReport It on our website.

How you can support the campaign

Please help us to promote the campaign in your area and encourage people to complete the survey on the webpage -

You can also direct people who want to report a pothole to the Report It tool on our website

Please support our digital campaign by sharing and commenting on our social media posts:

Follow us on Twitter @lancashirecc and search #LancsRoads for messages to re-tweet from your Twitter account.

Like us on Facebook from your Facebook profile and share our #LancsRoads posts.

You can tell us what you think of your roads and complete our

Notice Date: 04/12/2020